:root {
  --red: #c62828;
  --red-dark: #8e1d1d;
  --red-soft: #fbe9e9;
  --white: #ffffff;
  --gray-50: #fafafa;
  --gray-100: #f3f4f6;
  --gray-200: #e5e7eb;
  --gray-400: #9ca3af;
  --gray-600: #4b5563;
  --gray-800: #1f2937;
  --shadow: 0 18px 45px rgba(31, 41, 55, 0.08);
  --radius: 22px;
}

* { box-sizing: border-box; }

body {
  margin: 0;
  font-family: Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;
  background: linear-gradient(180deg, #ffffff 0%, #f7f7f8 100%);
  color: var(--gray-800);
  min-height: 100vh;
}

.page {
  width: min(1200px, calc(100% - 32px));
  margin: 22px auto 40px;
}

.hero {
  position: relative;
  overflow: hidden;
  border-radius: 28px;
  min-height: 220px;
  background: linear-gradient(135deg, rgba(198, 40, 40, 0.92), rgba(142, 29, 29, 0.95));
  box-shadow: var(--shadow);
  display: flex;
  align-items: flex-end;
  padding: 28px;
  isolation: isolate;
}

.hero-small { min-height: 200px; }

.hero::before {
  content: "";
  position: absolute;
  inset: 0;
  background-image: var(--hero-image, url('../img/header-image.jpg'));
  background-size: cover;
  background-position: center;
  opacity: 0.24;
  z-index: -2;
}

.hero::after {
  content: "";
  position: absolute;
  inset: 0;
  background: linear-gradient(180deg, rgba(0,0,0,0.12), rgba(0,0,0,0.32));
  z-index: -1;
}

.hero-copy { color: white; max-width: 640px; }
.hero-copy h1 { margin: 0 0 8px; font-size: clamp(1.8rem, 4vw, 2.8rem); line-height: 1.05; }
.hero-copy p { margin: 0; color: rgba(255,255,255,0.92); font-size: 1rem; }

.admin-button {
  position: absolute;
  top: 18px;
  right: 18px;
  width: 52px;
  height: 52px;
  border: 0;
  border-radius: 999px;
  background: rgba(255,255,255,0.16);
  color: white;
  backdrop-filter: blur(10px);
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  transition: transform 0.18s ease, background 0.18s ease;
  text-decoration: none;
}

.admin-button:hover { transform: translateY(-1px); background: rgba(255,255,255,0.24); }
.admin-icon { width: 24px; height: 24px; display: inline-flex; }
.admin-icon svg { width: 24px; height: 24px; }

.layout {
  display: grid;
  grid-template-columns: minmax(0, 1.4fr) minmax(300px, 0.9fr);
  grid-template-areas: "ticket cards";
  gap: 24px;
  margin-top: 26px;
  align-items: start;
}

.ticket-panel { grid-area: ticket; }
.cards { grid-area: cards; display: grid; gap: 18px; }
.admin-wrapper { margin-top: 26px; }
.panel, .card { background: var(--white); border: 1px solid var(--gray-200); border-radius: var(--radius); box-shadow: var(--shadow); }
.ticket-panel, .admin-panel { padding: 28px; min-height: 370px; display: flex; flex-direction: column; justify-content: center; }
.eyebrow {
  display: inline-flex; align-items: center; gap: 8px; background: var(--red-soft); color: var(--red);
  padding: 8px 12px; border-radius: 999px; font-size: 0.9rem; font-weight: 700; width: fit-content; margin-bottom: 18px;
}
.ticket-panel h2, .admin-panel h2 { margin: 0 0 12px; font-size: clamp(1.7rem, 3vw, 2.3rem); }
.ticket-panel p, .admin-panel p { margin: 0 0 26px; color: var(--gray-600); line-height: 1.6; }
.ticket-form { display: grid; grid-template-columns: 1fr auto; gap: 14px; align-items: end; }
.field, .admin-grid { display: grid; gap: 10px; }
.field label { font-weight: 700; color: var(--gray-800); }
.field input {
  height: 58px; border-radius: 16px; border: 1px solid var(--gray-200); padding: 0 16px; font-size: 1.05rem;
  outline: none; transition: border-color 0.2s ease, box-shadow 0.2s ease; background: #fff; width: 100%;
}
.field input:focus { border-color: rgba(198, 40, 40, 0.6); box-shadow: 0 0 0 4px rgba(198, 40, 40, 0.12); }
.primary-btn, .secondary-btn, .danger-btn {
  border: 0; border-radius: 16px; cursor: pointer; font-weight: 800; transition: transform 0.18s ease, opacity 0.18s ease, background 0.18s ease;
}
.primary-btn:hover, .secondary-btn:hover, .danger-btn:hover { transform: translateY(-1px); }
.primary-btn { height: 58px; padding: 0 22px; background: var(--red); color: white; min-width: 170px; }
.secondary-btn { background: #fff; color: var(--gray-800); border: 1px solid var(--gray-200); padding: 14px 16px; }
.danger-btn { background: #fee2e2; color: #991b1b; padding: 14px 16px; }
.helper-row, .admin-actions { display: flex; flex-wrap: wrap; gap: 12px; margin-top: 18px; }
.status { margin-top: 16px; min-height: 24px; font-weight: 700; color: var(--red); }
.success-static { color: var(--red); }
.card { padding: 22px; position: relative; overflow: hidden; }
.card::before {
  content: ""; position: absolute; top: 0; left: 0; right: 0; height: 5px; background: linear-gradient(90deg, var(--red), #ef4444);
}
.card h3 { margin: 0 0 10px; font-size: 1rem; color: var(--gray-600); line-height: 1.4; }
.value {
  font-size: clamp(2rem, 4vw, 2.8rem); font-weight: 900; letter-spacing: -0.03em; display: flex; align-items: baseline; gap: 8px; flex-wrap: wrap;
}
.subtext { margin-top: 12px; color: var(--gray-600); font-size: 0.95rem; line-height: 1.5; }
.meta-pill {
  margin-top: 16px; display: inline-flex; align-items: center; gap: 8px; border-radius: 999px; background: var(--gray-100);
  color: var(--gray-600); padding: 8px 12px; font-size: 0.9rem; font-weight: 700;
}
.odo { display: inline-flex; align-items: flex-end; gap: 2px; font-variant-numeric: tabular-nums; }
.digit-col {
  width: 0.74em; height: 1.12em; overflow: hidden; position: relative; border-radius: 8px;
  background: linear-gradient(180deg, rgba(198,40,40,0.06), rgba(198,40,40,0.02));
}
.digit-track { position: absolute; inset: 0 auto auto 0; width: 100%; transition: transform 0.7s cubic-bezier(.2,.8,.2,1); }
.digit-track span, .symbol { display: flex; align-items: center; justify-content: center; height: 1.12em; line-height: 1.12em; }
.symbol { width: auto; background: transparent; padding: 0 2px; }

.history {
  margin-top: 22px;
  border-top: 1px solid var(--gray-200);
  padding-top: 18px;
}

.history-toggle {
  width: 100%;
  border: 1px solid var(--gray-200);
  background: var(--gray-50);
  border-radius: 16px;
  padding: 14px 16px;
  display: flex;
  align-items: center;
  gap: 10px;
  cursor: pointer;
  font: inherit;
  font-weight: 800;
  color: var(--gray-800);
  text-align: left;
}

.history-toggle-meta {
  margin-left: auto;
  display: inline-flex;
  align-items: center;
  border-radius: 999px;
  padding: 6px 10px;
  background: white;
  border: 1px solid var(--gray-200);
  color: var(--gray-600);
  font-size: 0.88rem;
  font-weight: 700;
}

.history-chevron {
  font-size: 1.15rem;
  color: var(--red);
  transition: transform 0.24s ease;
}

.history-toggle[aria-expanded="true"] .history-chevron {
  transform: rotate(180deg);
}

.history-content {
  padding-top: 14px;
}

.history-list { display: grid; gap: 10px; margin: 0; padding: 0; list-style: none; max-height: 260px; overflow: auto; }
.history-item {
  display: flex; justify-content: space-between; gap: 16px; border: 1px solid var(--gray-200); padding: 12px 14px; border-radius: 14px; background: var(--gray-50); color: var(--gray-800);
}
.history-item small { color: var(--gray-600); display: block; margin-top: 4px; }
.empty-state { color: var(--gray-400); font-weight: 600; padding: 6px 2px; }
.pin-input { letter-spacing: 0.25em; font-weight: 800; text-align: center; }
.admin-section.visible { display: block; }
.form-spaced { margin-top: 16px; }
.tiny-note { margin-top: 12px; font-size: 0.88rem; color: var(--gray-600); line-height: 1.5; }

@media (max-width: 920px) {
  .layout {
    grid-template-columns: 1fr;
    grid-template-areas:
      "cards"
      "ticket";
  }

  .ticket-form { grid-template-columns: 1fr; }
  .primary-btn { width: 100%; }
}

@media (max-width: 640px) {
  body {
    background: linear-gradient(180deg, #ffffff 0%, #f8f8f9 42%, #f3f4f6 100%);
  }

  .page {
    width: min(100% - 16px, 1200px);
    margin: 10px auto 28px;
  }

  .hero {
    min-height: 168px;
    padding: 18px;
    border-radius: 24px;
    align-items: flex-end;
  }

  .hero-copy {
    max-width: 100%;
  }

  .hero-copy h1 {
    font-size: clamp(1.55rem, 7vw, 2rem);
    margin-bottom: 6px;
  }

  .hero-copy p {
    font-size: 0.92rem;
    line-height: 1.45;
    max-width: 28ch;
  }

  .admin-button {
    top: 12px;
    right: 12px;
    width: 46px;
    height: 46px;
  }

  .layout {
    gap: 14px;
    margin-top: 14px;
  }

  .ticket-panel, .card, .admin-panel {
    padding: 18px;
  }

  .cards {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 12px;
    align-items: stretch;
  }

  .card {
    padding: 16px;
    min-height: 100%;
    border-radius: 18px;
  }

  .card h3 {
    font-size: 0.86rem;
    margin-bottom: 8px;
    line-height: 1.3;
  }

  .value {
    font-size: clamp(1.3rem, 7vw, 1.8rem);
    gap: 6px;
    line-height: 1;
  }

  .subtext {
    margin-top: 10px;
    font-size: 0.8rem;
    line-height: 1.38;
  }

  .meta-pill {
    margin-top: 12px;
    font-size: 0.75rem;
    padding: 6px 9px;
  }

  .ticket-panel {
    min-height: auto;
    justify-content: flex-start;
    border-radius: 24px;
    position: relative;
  }

  .eyebrow {
    margin-bottom: 14px;
    font-size: 0.8rem;
    padding: 7px 11px;
  }

  .ticket-panel h2, .admin-panel h2 {
    font-size: clamp(1.45rem, 7vw, 1.8rem);
    margin-bottom: 8px;
  }

  .ticket-panel p, .admin-panel p {
    font-size: 0.92rem;
    margin-bottom: 18px;
    line-height: 1.5;
  }

  .ticket-form {
    gap: 12px;
  }

  .field label {
    font-size: 0.95rem;
  }

  .field input {
    height: 56px;
    font-size: 1rem;
    border-radius: 14px;
  }

  .primary-btn {
    height: 56px;
    border-radius: 14px;
    font-size: 1rem;
    position: sticky;
    bottom: 10px;
    box-shadow: 0 12px 24px rgba(198, 40, 40, 0.22);
  }

  .status {
    margin-top: 12px;
    min-height: 22px;
    font-size: 0.92rem;
  }

  .history {
    margin-top: 18px;
    padding-top: 14px;
  }

  .history-toggle {
    border-radius: 14px;
    padding: 13px 14px;
    gap: 8px;
    font-size: 0.95rem;
  }

  .history-toggle-meta {
    font-size: 0.78rem;
    padding: 5px 8px;
  }

  .history-content {
    padding-top: 10px;
  }

  .history-list {
    gap: 8px;
    max-height: 240px;
  }

  .history-item {
    padding: 11px 12px;
    border-radius: 12px;
    gap: 12px;
    font-size: 0.92rem;
  }

  .history-item strong {
    word-break: break-word;
  }
}